Legal notice

TABLE OF CONTENTS:

I.- GENERAL TERMS AND CONDITIONS OF USE OF THE PORTAL AND CONDITIONS FOR THE PROVISION OF SERVICES BETWEEN THE GRILL CONCEPT, S.L. (Single-Member Corporation) AND USERS.  

1) PORTAL OWNERSHIP

2) GENERAL TERMS AND CONDITIONS OF USE OF THE PORTAL
    2.1.- Introduction
    2.2.- Intellectual and industrial property
    2.3.- Liability of THE GRILL CONCEPT, S.L. (Single-Member Corporation)
    2.4.- Your obligations 
    2.5.- Correspondence
    2.6.- Clause invalidity 
    2.7.- Applicable law and settlement of disputes

3) TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES BETWEEN THE GRILL CONCEPT, S.L. (Single-Member Corporation) AND USERS 
    3.1.- Preliminary information 
    3.2.- Complaints 

II.- PERSONAL DATA PROTECTION POLICY
1.- Data controller
2.- Purpose of processing personal data
3.- Transfer of your data
4.- Your responsibilities
5 – Rights of access, rectification, cancelation and objection
6.- Personal data security
7.- Changes to the privacy policy
  
I.- GENERAL TERMS AND CONDITIONS OF USE OF THE PORTAL AND CONDITIONS FOR THE PROVISION OF SERVICES BETWEEN THE GRILL CONCEPT, S.L. (Single-Member Corporation) AND USERS

1) PORTAL OWNERSHIP
In accordance with the general information requirement set forth in section 10 of Information Society Services and E-Commerce Act 34/2002, of July 11, for your information the identification details of the owner responsible for the portal are as follows:

COMPANY NAME: THE GRILL CONCEPT, S.L. (Single-Member Corporation), a subsidiary of the AmRest Holdings, SE group (www.amrest.eu).

TAX REGISTRATION NO. (CIF): B-25816810.

REGISTERED OFFICE: Paseo de la Castellana, 163, 6º floor. Madrid - 28046- (Madrid).

MERCANTILE REGISTRY OF MADRID: Registration in the Mercantile Registry of Lérida volume 1.478, sheet 68, page number L-29.786, entry 1.

You may get in touch with us by calling 91 799 16 50 between 9 a.m. and 6 p.m. from Monday to Friday, or through the available contact form or by e-mailing Customer Service at: cliente@bluefrog.es

For clarification purposes, THE GRILL CONCEPT, S.L. (Single-Member Corporation) shall be referred to throughout the document as THE GRILL CONCEPT.
 

2) GENERAL TERMS AND CONDITIONS OF USE OF THE PORTAL

2.1.- Introduction

The aim of these General Terms and Conditions of Use of the Portal, together with the General Conditions of Contract governing the provision of the services, and/or any specific terms and conditions that may be agreed, is to regulate both access to the information and the commercial / contractual relations that may arise between THE GRILL CONCEPT and Portal users.

You acquire User status if you browse the Portal and/or use the services it provides. Both browsing and/or using any of the Portal services means that, as a User, you agree, with no reservations of any kind, to each and every one of these General Terms and Conditions of Use, the General Conditions of Contract which, where appropriate, may govern the provision of services offered on the Portal, as well as, where appropriate, the Specific Terms and Conditions which, where appropriate, may be in place with respect to the provision of services.

THE GRILL CONCEPT may, at any time and without prior notice, change these General Terms and Conditions and/or the specific terms and conditions which, where appropriate, are included, by publishing these changes on the Portal in order to inform Users. 
 

2.2.- Intellectual and industrial property. Link prohibition 

All of the contents shown on the Portal and especially artwork, texts, graphics, logos, icons, buttons, software, brand names, trademarks, industrial designs or any other signs that may be used for industrial or commercial purposes are subject to the intellectual and industrial property rights of THE GRILL CONCEPT.

Under no circumstances shall it be understood that a licence has been granted for these rights or that said rights have been waived, transferred or assigned, in whole or in part, or that any right or expectation of right has been conferred, and especially the right to alter, exploit, copy, distribute or publicly share these contents without the prior express authorisation of THE GRILL CONCEPT.  

No link may be built to the Portal from any other website without the prior, express consent of THE GRILL CONCEPT.
Any links on the THE GRILL CONCEPT website, unless explicitly stated otherwise, are for information purposes only and under no circumstances do they represent a suggestion, invitation or recommendation in their regard. These links do not indicate any kind of relationship between THE GRILL CONCEPT and the individuals or companies owning the websites that can be accessed via these links. These websites cannot be altered, changed, modified or adapted. THE GRILL CONCEPT reserves the right to remove, unilaterally and at any time, the links built into its websites. THE GRILL CONCEPT does not assume any liability for the contents of any forum or chat, or any other type of communications that are associated with these linked websites, and shall cooperate, if so required by judicial order or by the relevant authorities, in identifying people who are responsible for contents that break the law.

The trademarks, in their generic sense, contained on the Blue Frog website are protected by law.
 

2.3.- Liability of THE GRILL CONCEPT

    i. THE GRILL CONCEPT shall be liable for any damages or losses you may suffer as a consequence of using the Portal when these damages are directly attributable to malicious or negligent acts by this company and no blame or negligence lies in your acts. In any event, the acts of THE GRILL CONCEPT shall not be regarded as malicious or negligent when it can prove that it has fulfilled legal and regulatory standards and requirements and other precautions and diligence demanded by the nature of the service.

    ii. The Information Society Services offered on the Portal and which are not contracted previously are offered to you free of charge and, in return, you only have to abide by the rules of use set down in this Legal Notice. With respect to these services, THE GRILL CONCEPT is not, therefore, obligated to fulfil certain availability levels for the Portal or adopt specific security measures. In the same way, THE GRILL CONCEPT may discontinue, withdraw or cancel, in whole or in part, non-contracted services at any given time and without the need for prior notice. 

    iii. Under no circumstances is the Internet connection required to access the service supplied by THE GRILL CONCEPT and it is your own responsibility. This website has been designed to support browsers and THE GRILL CONCEPT is not liable for any losses, of any kind, which may be caused to you resulting from the use of other browsers or different versions of the browsers for which the website was designed.

    iv. Please be advised that communications via open networks are not secure. You are responsible for adopting all appropriate technical measures to reasonably control these risks and to prevent damage to your computer, loss of data and theft of confidential information.

v. THE GRILL CONCEPT may use cookies when you browse the Portal websites and pages. The cookies that may be used on the Portal websites and pages are only associated with the browser of a specific computer (an anonymous User), and do not provide, on their own, your first or surname. Through cookies, THE GRILL CONCEPT may recognise your preferences with respect to the contents of the Portal you selected on previous visits in order to be able to remember your preferences without you having to select them again on later visits. The cookies used cannot read the cookie files created by other suppliers. You can change your browser settings so that you are informed on screen of the receipt of cookies and prevent their being stored on your hard drive. In order to use the Portal, you do not have to allow the cookies sent by THE GRILL CONCEPT to be stored, although, in any event, in such case, you will have to make this selection every time you visit the Portal. The cookies used on the Portal websites and pages may be served by THE GRILL CONCEPT, in which case they are served from the different servers operated by the latter, or from the servers of specific third parties that provide THE GRILL CONCEPT with services and serve the cookies on behalf of THE GRILL CONCEPT. Providing that you have not activated the option that prevents cookies from being stored on your hard drive, you can explore your hard drive by following your operating system instruction manual and support.

    vi. THE GRILL CONCEPT is not responsible for any damage that may result from but is not limited to: i) Interferences, omissions, interruptions, computer viruses, malfunctions and/or disconnections in the running of the electronic system or in the IT devices and equipment, produced by causes beyond the control of THE GRILL CONCEPT, which prevent or delay the provision of the services or browsing; (ii) Delays or freezing in the use caused by Internet failures or overloads or in other electronic systems that may be caused by third persons through unlawful intrusions and which are not attributable to THE GRILL CONCEPT; (iv) Any differences in the information, documentation and/or other contents on the Portal that may exist between the electronic version and the printed version; (v) the inability to provide the Service or allow access on grounds not attributable to THE GRILL CONCEPT, including cases of force majeure. 

    vii. The use that you give to the services and/or data, and/or the information supplied to you via this website is on your own account and at your own risk. In particular, THE GRILL CONCEPT does not guarantee under any circumstances that Users use the Portal in accordance with the law, with these General Terms and Conditions, morality and generally accepted good practices and public order, or that they do so diligently and wisely. 

    viii. Likewise, and should Users be minors or disabled persons, use of the website is under the full responsibility of their parents, legal representatives or guardians, who should accompany, supervise or take the appropriate precautions while they are browsing the websites. Therefore, and without prejudice to all the provisions of this Legal Notice, in their capacity as parents, legal representatives or guardians, they are responsible for their underage or represented children accessing the services, products and contents of THE GRILL CONCEPT and for their registration. As a consequence, we recommend that you accompany, supervise or take the appropriate precautions (computer use time rules, location of the computer in a communal area at home, etc.) while they are browsing round websites.

    ix. In addition to the above, please be reminded that some browsers enable you to change their settings so that children or other persons cannot access certain websites. Even so, we recommend that you are present during browsing, as some websites may not be classified.
 

2.4.- Your obligations

    i. In general terms, you are obligated to fulfil these General Terms and Conditions of Use, where appropriate, any applicable Specific Terms and Conditions, as well as to fulfil the special warnings and instructions of use they contain or which are on the Portal.

    ii. At all times, you shall use this website’s services lawfully, in accordance with valid laws and regulations, observing the intellectual property rights of THE GRILL CONCEPT or of third parties.

    iii. In this respect, you guarantee that the activities you carry out via the website conform to the law, morality, public order, good practices and, under no circumstances shall they offend the good name and commercial image of THE GRILL CONCEPT, other website Users or third parties.

    iv. You shall exercise the diligence suited to the nature of the service you enjoy and, through the services THE GRILL CONCEPT makes available to you, you shall not perform any acts that may damage or alter the contents of the website or hinder its smooth running. Through its mere use, you expressly undertake not to cause technical problems of any kind, transfer elements that may carry computer viruses or damage, interfere with or intercept the website, in whole or in part, or control or tamper with the e-mails of other Users.  
 

2.5.- Correspondence

For the purpose of these General Terms and Conditions, and for any necessary correspondence between you and THE GRILL CONCEPT, you may contact the Customer Support Service by e-mail (by sending a message to: cliente@bluefrog.es) or through written correspondence addressed to the Marketing Department, THE GRILL CONCEPT S.L. (Single-Member Corporation), Paseo de la Castellana, 163, 6º floor. Madrid - 28046- (Madrid).

Any correspondence from THE GRILL CONCEPT to you shall be made to the contact details you provided when your registered on the website.

 2.6.- Clause invalidity 

If any of the contents of these General Terms and Conditions of Use of the Portal are declared invalid or ineffective, in whole or in part, such invalidity or ineffectiveness shall only extend to the contents or the part that is invalid or ineffective.

In all other matters, the rest of the General Terms and Conditions shall remain valid and said contents or the part of them affected shall be regarded as not having been published unless, because they are essential for these General Terms and Conditions, said declaration affects them in their entirety.
 

2.7.- Applicable law and settlement of disputes

These General Terms and Conditions for accessing, browsing and using the website, as well as any other relationship between you and THE GRILL CONCEPT, shall be governed by Spanish laws and regulations.

The parties expressly waive any jurisdiction they may be entitled to and expressly yield to the Courts and Tribunals of Madrid to settle any disputes that may arise in the interpretation or execution of these contractual conditions.
 

3) TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES BETWEEN THE GRILL CONCEPT AND USERS

3.1.- Preliminary information:

These General Conditions of Contract together, where appropriate, with any Specific Terms and Conditions that may be determined, shall expressly regulate the relationships which THE GRILL CONCEPT, with Tax Registration No. (CIF): B-25816810, and registered office in Paseo de la Castellana, 163, 6º floor. Madrid - 28046- (Madrid), enters into with you through the Portal.

The use and/or the provision of any of the Portal services means that you agree, as a User, with no reservations whatsoever, to each and every one of the General Conditions of Contract, of the General Terms and Conditions of Use of the Portal, as well as of the Specific Terms and Conditions.

THE GRILL CONCEPT wishes to inform you that the procedures for receiving the services offered are those described in these general terms and conditions, as well as any other specific procedures shown on screen during browsing, in such a way that you state that you know and accept these procedures as necessary for accessing the services offered on the Portal.

3.2.- Complaints:

THE GRILL CONCEPT has a Complaints Form available for its customers in the establishment in question. We recommend that you process any complaints you may have at the establishment responsible for the effective provision of the service.
 

Purpose

We will process your personal data…*

We can process your personal data for this purpose because…

1.  Customer Support Service.

Until you ask us to stop doing it

We need to process the personal data you share with us through customer service channels to be able to reply to your requests in each of the cases and, in this way, to meet our contractual or pre-contractual agreement with you.

2. Booking and Take Away order management.

When you either book a table at a restaurant or you order a Take Away, we need to process your personal data to provide this service.

4.  BLUE FROG customer satisfaction surveysStatistical Studies. To conduct surveys for improving our services. For example, we assess the levels of satisfaction with our products and the service we provide in our restaurants.

We may contact you by telephone or e-mail to conduct surveys.

BLUE FROG has a legitimate interest in processing your personal data and, in particular, your opinion of the service. BLUE FROG is only interested in obtaining statistical information; hence, your personal information will only be used to generate these statistical or aggregate surveys.

BLUE FROG also believes that this purpose is compatible with the purpose stated in section 1, as both purposes are related (we conduct these statistical surveys to be able to provide you with a better service). Under no circumstances will measures be taken that affect you individually and your personal data will be anonymized. Furthermore, we believe that you can reasonably expect your personal information to be processed for this purpose.

5. Promotional communications.

To send you promotional communications, even by electronic means, on the activities carried out by BLUE FROG.  

To manage the contractual relationship. If you are registered in our databases, we send you commercial information and advertising about BLUE FROG’s products and services through the means of contact we have. You may change your preferences in this respect at any time.

6. Profiling to mail customised promotions.  

BLUE FROG will send you offers matching your location and preferences, providing that you have given us your consent. Otherwise, you will receive general, non-personalised commercial communications.

 

 


 

 

 

 

 

 

 

 

 






 

 

 

 

 

 

 

II.- PERSONAL DATA PROTECTION POLICY

1.- Data controller

In accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, and with Information Society Services and E-Commerce Act 34/2002, of July 11, you are hereby informed and expressly consent to the personal data you share with us through this website, www.bluefrog.es (hereinafter referred to as the Website), being stored in a file of ‘WEBSITE USERS’, controlled by THE GRILL CONCEPT, S.L. (Single-Member Corporation), with registered office in Paseo de la Castellana, 163, 6º floor. Madrid - 28046- (Madrid), which guarantees full compliance with valid regulations at any given time on the protection of personal data. 

2.- Purpose of processing personal data

When you visit this Website it does not mean that you are under any obligation to provide information about yourself. THE GRILL CONCEPT hereby informs you and you expressly consent to the personal data you voluntarily submit to THE GRILL CONCEPT, on completing the registration form contained on the Website, being processed in order to comply with the legal and contractual obligations entered into with you, in particular for the possibility of opening a franchise, for using the job bank, for being potential suppliers, for specially-targeted surveys, as well as for sending commercial communications by e-mail. Nevertheless, in any event, these data are processed in the manner and with the limitations and rights set down in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, and in Information Society Services and E-Commerce Act 34/2002, of July 11, within the framework laid down by Spanish law. If you do not wish to receive commercial information, please let us know by writing to the postal address Paseo de la Castellana, 163, 6º floor. Madrid - 28046- (Madrid), or to the e-mail address: protecciondedatos@amrest.eu.

When collecting your data, we will tell you whether the data being collected is voluntary or obligatory. Refusing to provide data classified as obligatory means that you will not receive or be able to access the service for which they were requested. The obligatory data we need you to share with THE GRILL CONCEPT so we can make contact with you are: Full name, ID card / Tax registration number, address, town and province, telephone number, e-mail, contact times, location data and CV.

3.- Transfer of your data

Customers and Users should take note that, exclusively for fulfilling the purposes referred to in paragraph one, the personal data they submit to THE GRILL CONCEPT may be shared with other companies in the AMREST Group, which guarantee the level of protection of your data set forth in applicable laws and regulations.
 

4.- Your responsibilities

You are prohibited from including in the free text fields of the Website any personal data belonging to third parties, or personal data relating to the ideology, trade union membership, religion, beliefs, racial origin, health and sex life. If you fail to fulfil this obligation, you shall be accountable to THE GRILL CONCEPT and to third parties for any damages and/or losses you may cause as a result of this non-compliance.

Accessing the services, products, contents or registering through any of the personal data request forms on our website is your full responsibility. If the User is underage or disabled, full responsibility for use of the website lies with their parents, legal representatives or guardians, who should, in any event, accompany, supervise or take the appropriate precautions while they are browsing the websites.

Likewise, please note that THE GRILL CONCEPT is unable to check the truthfulness and accuracy of the personal data provided. As a consequence, we recommend that for cases of these activities you supervise the registration process of your children or those you represent. Where appropriate, THE GRILL CONCEPT will manage any requests resulting from the exercise, by parents or tutors, of the rights of access, cancellation, rectification and objection of the data of minors or disabled persons, although please feel free to contact us to give the warnings you deem fit by any of the abovementioned means.

You are also obligated to hold THE GRILL CONCEPT harmless against any claim that may be filed against it (especially if proceedings of any kind are instituted by the Spanish Data Protection Agency for non-compliance by Users with the obligations set down in this Privacy Policy or in applicable laws and regulations at any given time on personal data protection and you agree to pay any amount which, by way of a penalty, fine, indemnity, damages, losses and interest, THE GRILL CONCEPT may be condemned to pay, including lawyers’ fees, resulting from the abovementioned non-compliance).

5. Rights of access, rectification, cancelation and objection

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, Customers and Users are also informed about the possibility of exercising the rights listed below, under the terms set forth in valid laws and regulations. To this end, all you have to do is to send a document, accompanied by a copy of your National ID Card or equivalent document, to the postal address Paseo de la Castellana, 163, 6º floor. Madrid - 28046- (Madrid), or to the e-mail protecciondedatos@amrest.eu.  If your request does not meet the necessary requirements, THE GRILL CONCEPT, S.L (Single-Member Corporation) may ask you to correct it. If you believe that your request has not been dealt with correctly, you may file a complaint with the Spanish Data Protection Agency. Your data protection rights are described below:

Right

What does it consist of?

Right of access

Consulting which personal data are processed by THE GRILL CONCEPT. 

Right of rectification

Changing the personal data processed by THE GRILL CONCEPT when they are inaccurate.

Right of objection

Asking THE GRILL CONCEPT not to process your personal data for some specific purposes. 

Right of erasure

Asking THE GRILL CONCEPT to erase your personal data.

Right of restriction

Asking THE GRILL CONCEPT to restrict the processing of your personal data. 

Right of portability

Asking THE GRILL CONCEPT to give you the information it processes about you in electronic format.

Right to file a complaint with the competent authority

If you are not satisfied with the way in which THE GRILL CONCEPT has processed your data, you may notify the Spanish Data Protection Agency, as the competent authority.

 

 

 

 

 

 

 

 

 

 

6.- Personal data security

THE GRILL CONCEPT shall fulfil its confidentiality obligation with respect to your personal data and its duty to safeguard them and adopt the necessary technical and organisational measures that guarantee the security of the personal data and prevent their alteration, loss, processing or unauthorised access, having regard to the state of technology, the nature of the data stored and the risks they are exposed to, whether resulting from human action or the physical or natural environment.

7.- Changes to our privacy policy

THE GRILL CONCEPT reserves the right to change, at any time and without the need for prior notice, the contents of all or some of the points included in this Privacy Policy in order to adapt them to the laws and regulations applicable at any given time or to the operation or incorporation of new services.  Should the abovementioned change be made, THE GRILL CONCEPT shall publish in a suitable manner on the Website the changed or updated Privacy Policy so that it is available to you and any other party concerned.

In any event, the applicable Privacy Policy will be the last one you agreed to.

III. COOKIES POLICY


THE GRILL CONCEPT uses cookies when you browse the Portal websites and pages. The cookies that may be used on the Portal websites and pages are only associated with the browser of a specific computer (an anonymous User), and do not provide, on their own, your first or last name.  Through cookies, THE GRILL CONCEPT can recognise preferences with respect to the Portal contents you selected on previous visits in order to be able to remember your preferences without you having to select them again on subsequent visits. The cookies used cannot read the cookie files created by other suppliers. You may change the settings of your browser so that you are informed on screen of the receipt of cookies and prevent them from being stored on your hard drive. In order to use the Portal, you do not have to allow the cookies sent by THE GRILL CONCEPT to be stored although, in this case, you will have to make this selection whenever you visit the Portal. THE GRILL CONCEPT may serve the cookies used on the websites and pages of the Portal, in which case they are served from the different servers it operates, or from the servers of specific third parties who provide services for THE GRILL CONCEPT and serve the cookies on behalf of THE GRILL CONCEPT. As long as you have not activated the option that prevents cookies from being stored on your hard drive, you may explore your hard drive following your operating system instruction manual and support.